John Horvath will be assisting in troubleshooting technical issues for all Tri-Valley schools.

Troubleshooting Procedures:

TVDEC South

1. Before calling for assistance, try these steps:
   1. Using the IP fax phone, call schools you should be connecting with to determine where the problem might be.
   2. Follow troubleshooting steps found at the following site - http://tvdec.k12.ne.us/other/faqip.htm
2. In the event you cannot resolve the problem, follow these steps:
   1. Call John Horvath
      • IP Phone #3123 or 865-8065
   2. Call for UNK support staff - Wayne or Megan
      • IP Fax Phone #3023 or 865-8271
   3. Call John Horvath's secretary and ask for John, Wayne, or Megan - Judy Houlebeck
      • 308-865-8503
3. If you are unable to get anyone at the UNK help desk
   1. Call Sue Rains at ESU 10 - IP Phone 3181 extension 1
4. If you are unable to get in touch with anyone, call Dark Fiber Solutions and ask for Jim or Randy
   1. 888-443-3822

TVDEC North

1. Before calling for assistance, try these steps:
   1. Using the IP fax phone, call schools you should be connecting with to determine where the problem might be.
2. In the event you cannot resolve the problem, follow these steps:
   1. Call John Horvath
      • IP Phone #3123 or 865-8065
   2. Call for UNK support staff - Wayne or Megan
      • IP Fax Phone #3023 or 865-8271
   3. Call John Horvath's secretary and ask for John, Wayne, or Megan - Judy Houlebeck
      • 308-865-8503
3. If you are unable to get anyone at the UNK help desk
4. Call Sue Rains at ESU 10 - IP Phone 3181 extension 1
5. If you are unable to get in touch with anyone, call CCC-GI and ask for either Diane Rainforth or Clark Keefer 800-652-9177

Contact Information:

• John Horvath - horvathja@unk.edu - IP Phone # 3123 - phone 308-865-8065
• Wayne or Megan (UNK support staff) IP Fax Phone #3023 - phone 308-865-8271
• Judy Holoubeck (John's secretary) 308-865-8503
• Sue Rains - ESU 10 Tech Support - IP Phone 3181 ext 1 or 308-865-5664 ext 1 (ask for Sue)
• TVDEC South Schools - Dark Fiber Solutions - Ask for Jim or Randy - 888-443-3822
• TVDEC North Schools - Diane Rainforth, CCC - 800-652-9177 (Ask for Diane Rainforth or Clark Keefer)