To: Phyllis Brunken, Christie Peters, Alan Wibbels, Craig Peterson
Subject: Tech Support for Tri-Valley
Date: October 8

At the May and July meetings of the TVDEC executive council, a request was made that the technology teams from ESU 7, 10, and 11 meet with the TVDEC coordinator to a) determine what distance learning tech services have been provided; b) what does TVDEC owe for these services in 2000-01; and c) define what services and/or responsibilities fall outside of regular ESU support services.

• Contracted Technical Support (311) - At the May meeting, there was discussion concerning payment for technical services provided by ESU 7, 10, and 11 tech support teams. The ongoing budget of $25,000 for technical support has been used on an as needed basis. Considerations for developing a clearly defined technical support plan included:
  • Purchasing technical service contract versus hiring a technical support contract. (Service versus hiring an individual)
  • Definition of services that would be provided beyond normal maintenance agreements.
  • What services were provided in 2000-01. How much time was spent in support of distance education.
  • Determine whether an as needed basis would be more cost effective then a maintenance contract.
  • What is the step by step procedures for getting technical support. (1st - Coordinator, 2nd Coordinator seeks expanded service)

A conference call has been scheduled for Monday, October 8 at 2:00 pm. The agenda will include:

1. Executive council comments related to tech support (See above - July 2001)
2. Review of tech support budget - $25,000
3. Discussion as to what distance learning services were provided by ESU 7, 10, 11 during 2000-01
4. Discussion as to what services fall outside of ESU regular services and should be reimbursed for by TVDEC.
5. Rate charged and claim method for reimbursement.
6. Review procedural methods for getting technical support. (TVDEC Coordinator, ?)
7. Other discussion items:

• CableUSA bills for support with Ord and Axtell
• What is school’s share of repair for outside support?

If you have other items for discussion, please let me know.

Please bring with you any requests for services bills from 2000-01 along with a description of services provided.

(I will place a call to each of your sites at 2:00)